Skip to main content

I Have Bought an Upgrade But Have Received No Email...Now What?

Written by Enrique

Once you have purchased the Standard license...this is the platform itself. That means that all new upgrades, or rather add-on's, are directly added to your existing plan.

Therefore, if you purchase a higher level plan you will not receive any email with login instructions as your logins are the same.

For example, you have the Standard license and you buy the PRO upgrade. After purchasing your account is automatically upgraded to PRO. You can verify this by opening the account settings section found on the top right corner of the Dashboard

Scroll down to the 'Your Plan' section and check the plan you are in.

If you do not see the new plan that you have purchased then the old version is most likely cached in your browser. Please log out of Designrr. Clear your browser cache. Then log back in and check the version again.

Only once you see the upgraded license version will your added features be available in your account.

Did this answer your question?