Note: You can access the refund request form directly here.
1. Open the Account Settings Section
To find a list of all your purchases, open the Account settings section.
In the Account Settings section, you can now see all your purchases divided into two groups: Subscriptions and Products:
In the Subscriptions section you can see the renewal date and amount:
To cancel a recurring subscription, click on the cancel button. This will automatically cancel your subscription, but still leave the account open until the end of the billing term.
In the Products section you can see the purchase date and amount.
2. Click the Refund Button
Find the purchase you want to refund and click the Refund button in the Actions column. This opens the refund request form, where you can enter the details needed to process your request. Make sure the purchase was made within 30 days.
3. Complete the Refund Request Form
Fill in your full name, account email, order or transaction ID, purchase date, and reason for the refund.
Under Which plan(s) is this about?, select all the items you want refunded. You do not need to submit a separate form for each item. If you want to request a refund for multiple purchases, select all of them in the same form.
PLEASE NOTE: If you only choose one product from your invoice, you will only be refunded that item. So, please make sure to write the name of each product you want refunded.
If the product is not listed, tick Other and enter the product name in the field that appears. For example, use Other for products such as BookSignal, Loquy, or any other item that does not appear in the list.
The ID Number field is for internal use only. If you are a customer, leave it blank.
4. Submit the Request
Before submitting the form, tick the confirmation checkbox to confirm that the information you entered is accurate and that you consent to being contacted by email about the request.
When everything is complete, click Submit request.
After the form is submitted, you will see a confirmation screen with a reference number. Keep this number in case you need to check the status of your request later.
We will process your refund as quickly as we can. You will receive an email once your purchase has been refunded, usually within 2 business days, except weekends and holidays.
Need Help?
If you have any problems submitting the form or cannot find the purchase you want to refund, please contact support from our website here: https://designrr.io/
You can also access the refund request form directly here.